Refund policy

Refund & Damage Policy

At Stoneage Natural Rocks Inc. we take great pride in the quality of our products and the care with which they are packed. Because we operate as a wholesale supplier, we maintain a strict All Sales Final policy. Please review our terms regarding damaged items below.

1. All Sales Are Final

Once an order is placed and processed, it is considered final. We do not offer returns, exchanges, or refunds for "change of mind," slow-moving inventory, or seasonal shifts.

2. Damaged or Defective Items

The only exception to our final sale policy is for items that are damaged during the packing process or while in transit. To be eligible for reimbursement, the damage must be reported within [e.g., 48–72] hours of delivery.

3. Required Documentation

To process a claim for damaged goods, we require comprehensive visual proof. Please do not discard any packaging or items until your claim is resolved. You must provide:

• Photos: Clear images of the damaged item(s) and the external shipping box (especially if the box shows visible wear or impact).

• Video: A brief video clip showing the extent of the damage or a "unboxing" video if the damage was immediate.

• Order Details: Your order number and a list of the specific SKUs affected.

Note: Claims submitted without sufficient visual evidence or submitted outside of the reporting window will be denied.

4. Reimbursement Method: Store Credit

Approved claims for damaged items will be reimbursed via Store Credit for the value of the damaged goods.

• We do not issue cash refunds to the original payment method.

• Store credit will be applied to your wholesale account and can be used on any future purchase.

• Shipping costs are non-refundable.

5. How to File a Claim

Please email our support team at warehouse@stoneageshops.com with the subject line: "Damage Claim - Order #[Your Order Number]". Our team will review your evidence and respond within 2-3 business days.